Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness!

Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With eighteen locations, currently and 50 locations planned, this position offers tremendous opportunity for growth & career advancement.

What We Look For In Our Crunch Representatives:

• A desire for personal growth
• Team oriented individual
• Outgoing Personality
• Organized
• Serviced minded
• Professional
• Be willing to go above and beyond
• Efficient and effective communication skills

The Ways You Benefit:

• Benefits include: medical, dental, vision, life and short term disability
• 401k plan with an employer match
• Paid time off and Holidays
• Exciting team environment
• Growth opportunity in a rapidly growing company
• Free Crunch Fitness membership

If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. Please submit a copy of your resume along with a cover letter specifically describing how you will be the next person responsible for taking our team to all new levels.

Job Summary:

 The Front Desk Supervisor will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

 Club Operations

• Supervises the Front Desk and retail operations.
• Monitor membership and retail goals and ensure club is on track to meet and exceed assigned goals.
• Assist in the staffing, training and performance management of Front Desk employees.

 Member Service Operations

• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

• Greet and direct members and guests as they enter the club, as well as when they exit.
• Provide assistant to members along with managing inquiries about club operations and policies.
• Check in all members and guests in accordance with company procedures.
• Answer phones in a courteous, helpful, and professional manner.
• Maintain an atmosphere which makes members feel welcome.
• Assist the GM and GMIT in member requests.
• Facilitate payment of member services in accordance with company procedures.
• Create a great guest experience by delivering a personalized, guest-centric tour of the club.
• Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust in Crunch through transparent pricing, open dialogue, and passion for fitness.
• Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.
• Generate leads/new business through member promotions, leads, referrals, and guest passes.
• Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
• When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.