Fitness Holdings - Crunch Fitness

Front Desk Supervisor- Crunch Fitness


White Plains, NY


Full Time

Crunch Fitness is looking for a Front Desk Supervisor to join our team and to be a face of the club! Be a part of changing people's lives through fitness!


Job Summary:

 The Front Desk Supervisor will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.


Essential Job Responsibilities:

 Club Operations

  • Supervises the Front Desk and retail operations.
  • Monitor membership and retail goals and ensure club is on track to meet and exceed assigned goals.
  • Assist in the staffing, training and performance management of Front Desk employees.

 Member Service Operations

  • Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Greet and direct members and guests as they enter the club, as well as when they exit.
  • Provide assistant to members along with managing inquiries about club operations and policies.
  • Check in all members and guests in accordance with company procedures.
  • Answer phones in a courteous, helpful, and professional manner.
  • Maintain an atmosphere which makes members feel welcome.
  • Assist the GM and GMIT in member requests.
  • Facilitate payment of member services in accordance with company procedures.
  • Create a great guest experience by delivering a personalized, guest-centric tour of the club.
  • Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust in Crunch through transparent pricing, open dialogue, and passion for fitness.
  • Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.
  • Generate leads/new business through member promotions, leads, referrals, and guest passes.
  • Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
  • When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.



Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.



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